We’re extremely proud to introduce our next guest blogger, Mark McGee @Mark_McGee. Vice-President of Communications for a not-for-profit trade association, and a freelance digital marketing consultant, with a 21-year career in the creative and communications industries (16 of which involved digital), he has worked on nearly every aspect of digital, from strategic planning through design, coding and on-site optimisation, to analysis. He is currently completing his dissertation for Econsultancy’s MSc in digital marketing.
The Cylons had a plan. So should you.
In 2003, sci-fi fans were treated to a re-imagining of a classic series: Battlestar Galactica. At the start of every episode we were told that the Cylons “had a plan” but what this plan actually involved was shrouded in mystery for much of the four seasons that the show ran for. It wasn’t until the 2010 release of a special mini-feature, aptly named The Plan, that we had an insight into what was going on in the brains of these (bio)mechanical antagonists.
After watching this feature a few times (alright, more than a few times) I began to see a correlation between what the Cylons were doing and one of my favourite digital marketing planning models: SOSTAC®. So, I decided to see if it really did match. And, by the Lords of Kobol, it did!
This shows that the Cylons understood the need for a robust plan of action and the ability to adapt it to events that occur during its implementation. There is no excuse for you not to have one for your digital marketing activities.
Of course, the Cylons’ plan involved genocide, nuclear destruction, killer robots, sleeper agents, seduction and betrayal, but I probably wouldn’t recommend these for your next email campaign strategy.
- Where do we want to be?
- Sell: customer acquisition and retention targets
- Serve: customer satisfaction targets
- Sizzle: site stickiness, visit duration
- Speak: trialogue; number of engaged customers
- Save: quantified efficiency gains
- Disable Colonial defence mainframe
- Destroy Colonial fleet’s ability to respond
- Annihilate human race throughout the Twelve Colonies
- Teach ‘Final Five’ a lesson for their “foolish appreciation of humanity”
- How do we get there
- Segmentation, targeting and positioning
- OVP (online value proposition)
- Sequence (credibility before visibility)
- Integration (consistent OVP) and database
- Tools (web functionality, email, IPTV, etc.)
- Insert ‘Final Five’ into Colonial life with false memories
- Insert sleeper agents and ‘Significant Seven’ models into Colonial fleet and other positions of value
- Obtain backdoor codes to Colonial defence mainframe
- Simultaneous attack on all Colonies
- How exactly do we get there?
- E-marketing mix, including: the communications mix, social networking, what happens when?
- Details of contact strategy
- E-campaign initiative schedule
- ‘Ones’ to oversee implementation
- ‘Twos’ to act as infiltrators and monitor military installations
- ‘Threes’ to act as infiltrators
- ‘Fours’ to infiltrate as medical specialists
- ‘Fives’ to infiltrate and sow seeds of discontent or confusion
- ‘Sixes’ are to infiltrate and use seduction to obtain backdoor codes to Colonial defence mainframe
- ‘Eights’ only one model is to be inserted into Colonial fleet as a sleeper agent
- ‘Hybrids’ to control and coordinate Basestars
- Basestars to simultaneously attack all Colonies, defence outposts and Colonial fleet
- Raiders to mop up remaining defences
- Centurions to hunt down and destroy remaining Colonials
- Who does what and when?
- Responsibilities and structures
- Internal resources and skills
- External agencies
- Determine number of Colonial casualties
- Colonial fleet destroyed
- Monitor for survivors
- Gauge reaction from ‘Final Five’
- Revise plan if necessary to achieve objectives
- How do we monitor performance?
- 5Ss + web analytics – KPIs
- Usability testing/mystery shopper
- Customer satisfaction surveys
- Site visitor profiling
- Frequency of reporting
- Process of reporting and actions
Disclaimer & credits
Battlestar Galactica and related content is © 2011, Syfy (a division of NBCUniversal). All rights reserved. No copyright infringement intended, used for illustration purposes only. Reference information from Battlestarwiki.